I've also read that some users reported the same issue with other laptop brands (Lenovo, Dell…) using the Intel HD Graphics 520 device. Only one of my colleagues doesn't meet this issue: I noticed his computer hasn't downloaded/installed this Windows update yet… 4045956 Unattend.xml file setting causes push-button reset failure in Windows 10. The Intel HD Graphics 520 driver (21.) is provided (and maybe customized? according to Intel® Driver Update Utility) by HP (OEM Windows). OR unplug and plug again the DisplayPort cable.Īll the drivers and BIOS are up to date. It it as if both screen are out of sync, or something like that.ĮITHER pressing the key combination + + + (this restarts the graphics driver) The issue doesn't occur when using only 1 screen mode (either the main laptop screen or the external one). It displays the black screen + blinking mouse cursor instead of the Windows login screen (on the main/laptop screen, nothing on the external screen). save context full comments (154) give award 0 1 2 Getting Successful Application Reconfiguration on installed software on every Reboot. The issue happens when resuming the screens that have been 'turned of after xx minutes' by Windows (Windows power options). I'm facing this problem with our HP laptops at work (HP EliteBook 850 G3 with Intel HD Graphics 520).įor us, the built-in display will go black with the mouse pointer flashing in the following situation:ĭual display in 'Extend Desktop' mode (the external monitor is directly connected to the laptop through DisplayPort) To continue receiving security and quality updates.

Devices running Windows 10 Home or Pro editions will no longer receive monthly security and quality updates that contain protection from the latest security threats.

This Windows update (KB4022716) was supposed to fix an issue with NVIDIA drivers that stop working (Error 0x9f) when the system goes to sleep ( ) Windows 10, version 1607, reached end of service on April 10, 2018. About 15-20 minutes ago I restarted my Dell to install the 1.9.1 BIOS update from and there was no Dell logo visible, now there is just a completely black screen and you can hear the fans running at max speed. I think this issue is related to a specific Windows update KB4022716 (for Windows 10 Creators Update 1703).

Kb4025342 failed to install